Avara is committed to responsibility in all areas of its operations. This is our eighth sustainability report, where we share both our achievements and the measures that support sustainable returns, low-carbon living, and the well-being of people and communities.
Throughout 2024, we made progress in environmental responsibility and succeeded in improving the satisfaction of both our tenants and employees. The CO2 emissions of Avara’s property portfolio have decreased by 64.8% since 2016. The most significant change, approximately 61%, was achieved during 2023-2024.
Avara’s transition to partner ownership
In 2024, there were significant changes in Avara’s ownership structure as Avara became 100% partner owned. This change has brought flexibility and speed to decision-making, enabling quick responses in a constantly changing operating environment. The positive corporate culture, where everyone feels part of the “Avara family,” has strengthened with partner ownership.
Seventh best workplace
Employee satisfaction is one of Avara’s most important success metrics. In 2024, we once again improved our excellent eNPS results from previous years, achieving a score of 87. One of the key factors in our success is our contribution in building a sense of community. In 2024, we were also one of Finland’s Best Workplaces™ and ranked seventh in the small companies category based on the results of the 2023 employee survey.
Customer satisfaction at a good level
In 2024, one of Avara’s key goals was to further improve tenant satisfaction beyond the results of 2023, and we succeeded in this. Customer surveys and feedback play a significant role in identifying issues, allowing us to assess the causes and initiate corrective actions as efficiently and quickly as possible. The satisfaction of our investor clients, according to NPS measurements, has decreased from previous peak years but remains at a good level and aligns with our set goals. We believe that as the market situation improves, our investors’ satisfaction will once again reach the high levels of previous years.
